Reservation

How many days in advance can I make a reservation?

Reservations can be made only from online and telephone, and they are only accepted from 60 days before the date of use.

If I would like to change or cancel my reservation?

In order to change or cancel your reservation, please contact the Machinori Secretariat (076-255-1747) for further instructions.

Can I cancel my reservation in the last minute?

For cancelation of reservations, please contact the rental store by phone.
If canceled on the same day, a 100% of the rental fee will be charged.
Cancellations made the day before due to bad weather forecast* will be free of charge. Please contact us during store business hours the day before.
*Bad weather forecast is when the probability of rain in the reservation store area is 60% or more according to the weather forecast announced by the Japan Meteorological Agency the day before.

What to do if I didn’t receive a confirmation email after making an online reservation?

The reservation site automatically sends a confirmation email when the reservation is made. If you do not receive an email, the following possibilities may be considered.
1. The registered email address is incorrect or unavailable.
2. Your mail box or server is full and cannot be delivered.
3. The email is sorted into the spam folder or trash
Emails from this site may be automatically sorted into spam folders or trash cans and deleted due to security settings or email software. We are sending from the form-mailer.jp domain, so please check your settings to ensure that emails from this domain are not rejected.

Reception

What time receptions start accepting applications?

Reception will start from 9:00 am.

Is it possibleto pick it up if I arrive later than my reservation time?

"Please be sure to contact the Machinori Secretariat by phone in advance.
Note that if we do not hear from you within one hour of your reservation time, your reservation will be cancelled. If canceled on the same day, 100% of the rental fee will be charged."

What kind of clothes should I wear?

As long as you wear clothes you can exercise in, you'll be fine. We recommend that you take precautions against sunburn and heat stroke during the summer, and protection against the cold in the winter.
*Note that, we do not recommend any other footwear that might endanger for riding.

In case of not bringing ID with me, can I still rent it?

If you do not have your ID, you will not be able to rent. Please be sure to bring your ID with you.

Can I pick up my bike the day before departure?

You cannot pick it up the day before.

Can I use a credit card?

Yes you can use, the following types of credit cards. VISA/MASTER/UC/JCB/AMEX/DINERS etc.
Note that when renting at Kuru,ru./Ono Bicycle Base, you can only pay by cash or Pay Pay.

Do you have insurance?

Insurance premiums are included in the rental price.
Note that we do not provide insurance against vehicle theft or breakdown.

How long does it take before departure?

It takes around 15 minutes to make all the preparations for your departure.

Is it possible to rent on the day?

Priority is given to customers with reservations, but if there is one available for the corresponding model and size of bicycle, you may use it.

Can I drop off the bycicle anywhere?

You cannot just drop off the riding. Please be sure to return it to the Machinori Secretariat once you have finished riding.

Do you have helmet rentals?

We provide helmets free of charge for customers who are using rental bicycles.
You may also bring your own helmet.

Can I rent anything other than bicycles and helmets?

There are other items available to rent including spare tubes (charges apply if used), tire levers, portable pumps, and keys.

Do you rent shoes/cycle wear?

Unfortunately, we do not provide rental shoes/wear/gloves. We recommend that you use your own supplies or purchase them in advance.

Bicycle

What are the characteristics of a cross bike?

・The cross bike is designed to be easy to ride even for beginners.
・Suitable for traveling relatively short distances at a leisurely speed.

What is the largest size of bicycle do you have?

We have sizes that can accommodate heights up to 190cm.
Please check the bicycle rental list for further details.

Are there any bicycles that children can ride?

We have bicycles that can be ridden if you are over 145cm tall.

Is it possible to make any adjustment to the bicycle?

Yes, but only saddle height adjustment and change the size of bicycle is supported.

Do you have binding pedal rentals?

We do not have binding pedal rentals available. note that.

Does the bicycle have a basket?

The basket is not included.

Are there bicycles for women?

We offer the Liv brand bicycles designed for female cyclists.

Return

What should I do in case of overtime. the scheduled return time?

Please contact the store where you are returning the item in advance.
In that case, you will be required to pay an overage fee depending on the overtime.

By what time should I return it?

For day-trippers or guests staying one night or two or more, please return until 18:00.
If the above return time is exceeded, you will be required to pay the excess fee specified in the price list at the time of return.

In case of return the bicycle earlier than the rental period, will I receive a refund?

We do not offer refunds. Please note

Damage/Accident/Theft

What should I do if I damaged the bicycle or parts while renting it?

Rental products must be returned in the same condition as when they were rented, but if any parts are found to be damaged in a way that interferes with rental use, the customer will be charged for the repair costs.

What should I do if the tire has gone flat?

Please use the spare tubes we have loaned to you. Please pay for the spare tube when you return your bike. Customers are responsible for the replacement work themselves.

What should I do if I get into a traffic accident?

If you are involved in a traffic accident, please take the following measures immediately.
1. Assist injured persons (if necessary)
2. Report to the police
3. Contact the Machinori Secretariat

What should I do if my bicycle was stolen?

Please contact the Machinori Secretariat immediately. You may be charged for damages due to theft.