Faq

Usage fees and times

I haven’t used the Kanazawa “Machi-Nori” service, but I received a bill.

If you use a shared bicycle service in another area using your ID, the fee will be charged by the Machi-Nori service you registered with. There will be no double billing from the area you used.

What hours are bicycles available?

Rental and return available 24 hours a day

*However, please return your 1-day pass by 23:59 on the day of use.

Do I need to re-register every year? Is there a renewal fee?

Your membership will be automatically renewed. There is no renewal fee.

How much does it cost to use?

It depends on the plan. Please check the “Price Plans” page.

Can I pay by cash, bank transfer, or IC card?

■ For “One-time Membership” and “Monthly Membership”, only credit card or “Docomo Payment” is accepted.

■ For “1-Day Passes” Cash payments are accepted. For other payment methods such as credit cards and electronic money, please inquire at the relevant counter.

How do I pay the usage fee?

Please register your credit card and we will charge you the monthly fee from the 1st to the last day of each month in one lump sum.

Which credit cards can I use?

We accept Visa, MasterCard, JCB, AMERICAN EXPRESS, and Diners.

*This also includes other credit cards with Visa or MasterCard marks.
*Debit cards (VISA debit, JCB debit, etc.) and prepaid cards cannot be used.

Can I pay for the Machi-Nori fare using my mobile wallet or IC card?

We only accept payments made via registered credit card.

*When you use the card key, the built-in IC chip number is read, but the electronic money data recorded on the IC chip is not accessed or changed.

Can I pay with a transportation IC card or a bank cash card?

Payment cannot be made with transportation IC cards or bank cash cards.

Do I pay the “One-time Membership” fee each time I use the service?

The fee will be settled in one month.

If I sign up or cancel my monthly membership (including changing plans) in the middle of the month, will I still be charged the basic fee for the full month?

月途中で「月額会員」に加入、又は退会された場合、基本料金(1,650円)は日割り計算されます。

■ If you join in the middle of the month
Daily rate = Basic fee x (last day of month – joining date + 1) ÷ last day of month
(Example 1: Joining on March 3rd)
・1,650 x (31 – 3 + 1) ÷ 31 = 1543.5
・Due to rounding up, the basic fee after prorating is 1,544 yen

■ If you cancel in the middle of the month
Daily prorated fee = Basic fee x Cancellation date ÷ Last day of the month
(Example 2: Cancel on March 7th)
・1,650 x 7 ÷ 31 = 373
・Due to rounding up, the basic fee after prorating is 373 yen

■ If you join and leave within the same month
Daily rate = Basic rate x (cancellation date – joining date + 1) ÷ end of month
(Example 4: Join on March 3rd and leave on the 28th)
・1,650 x (28 – 3 + 1) ÷ 31 = 1,383.8
Due to rounding up, the basic rate after the daily rate is 1,384 yen

■ Use a one-time membership 10 times in the middle of the month (no excess fee) and then change to a monthly membership
One-time membership fee = first 30 minutes fee (165 yen) x number of times
Daily rate = basic fee x (last day of month – date of plan change + 1) ÷ last day of month
(Example 5: Change plan on March 8th)
・165 x 10 + 1,650 x (31 – 8 + 1) ÷ 31 = 2,927.4
・Daily rate of 2,928 yen due to rounding up

*The last day of the month varies depending on the month, so the daily rate will change even if the number of days is the same.
*The amount billed will be the total amount including the basic fee and extension fee calculated on a daily basis.
*Please note that if you change your plan mid-month, as in Example 5, the one-time membership and monthly membership charges will be charged separately.

When is the fee payment due?

It is based on the terms and conditions set by each credit card company.

Can I check my usage history and charges?

If you register as a member, you can inquire from the app.

Is there a cancellation fee?

There is no cancellation fee.

*For 1-day passes, the fee paid will not be refunded.

Do I have to pay a fee if I park my bicycle temporarily?

Please note that if you subscribe to a membership plan, you will be charged for the time it takes to return the bike to the port.

Is there a fee for changing plans?

There is no charge for changing plans. You can change plans up to twice a month.

Can I issue a receipt?

Issuance is possible. However, there are some conditions. Issuance is possible. For details, please click here.